About the PORTERS Support User

• Please be sure to check in advance
  • Checking rules on handling information, etc.
    • If you are making use of the security group function
• Enable the "PORTERS Support" User for use
  • Check whether the "PORTERS Support" User already exists
  • Add the "PORTERS Support" User
  • Make an existing "PORTERS Support" User available for use
• Express your intention via email
• User management after completion of communication

Please be sure to check in advance

Overview

For the purpose of resolving issues or problems, in your PORTERS environment (the database linked to the “Company ID” entered at login) that you are currently using, if you wish to request/consent to investigation or analysis through access by PORTERS Inc. (via login or machine-based access for viewing), from the business entity that has contracted the PORTERS environment, we ask that you carry out the following actions including the expression of your intention.

This page explains the procedures, confirmation steps, and important points required in order to carry out the above actions.

We sincerely apologize for the amount of effort required and the burden this may place on you,
however, this is often necessary for understanding the situation, resolving issues, and identifying clues.
We kindly ask for your understanding and cooperation.

Checking rules on handling information, etc.

When PORTERS Inc. accesses your currently used PORTERS environment, this means that our company will temporarily be able to view that database (information held by your company).

Please carefully confirm your company’s information management rules and any necessary approval processes, and then determine the necessity and whether it is permissible. (Please understand in advance that PORTERS Inc. shall not be held responsible for the appropriateness or impact of that process.)

(At our company, access will be limited to only the personnel necessary for the work and will be carried out in a controlled manner, and we will thoroughly manage the information required for access.)

If you are making use of the security group function

In PORTERS, by using the security group function, it is possible to restrict the functions and screens that users can (or cannot) access. When PORTERS Inc. begins analysis, investigation, or configuration work, if this restriction causes a situation where the work becomes difficult, we may ask you to review those settings in advance.

Also, if you are familiar with the security group settings screen,
we would appreciate it if you could confirm or review in advance whether the "PORTERS Support" User is in a state where it can access the screens and functions required for the analysis, investigation, or configuration that you have requested. (The necessary considerations and appropriate settings vary greatly depending on operational methods, so we are unable to provide uniform guidance.)

For information about the security group function and examples of typical management methods, please check Security Group Settings.

Enable the "PORTERS Support" User for use

When PORTERS Inc. accesses your PORTERS environment by logging in, a dedicated user called "PORTERS Support" is used.
The addition and management of this user is handled by the contracting business entity of that PORTERS environment (your company).
Therefore, we kindly ask that you perform the operation to make the user "PORTERS Support" available for use.
 

Check whether the "PORTERS Support" User already exists

Click the [gear] icon (Settings) at the top right of the screen, and click "User" in the dropdown list that appears.

A list of users will be displayed, so check whether a user exists that has the email address used for configuration set as the value of the "Mail" setting item.

• If it does not exist　：　
  　You need to add a user.
  　Please proceed to the next section　Add the "PORTERS Support" User　and continue reading.
   
• If it exists　：　
  　You need to configure the settings so that PORTERS Inc. can log in and operate using that user.
  　Skip the next section and proceed to Make the existing "PORTERS Support" User available　and continue reading.

Add the "PORTERS Support" User

Click the [+Add New] button at the top of the user list, then click [Agree] in the confirmation dialog.
*Please rest assured that no charges or billing increases will occur as a result of this operation or procedure.

A new user screen will be displayed, where you will configure the required settings.

The points where you need to make the prescribed settings are as follows.

Name

Please enter "PORTERS Support".
However, if necessary, you may prioritize operational or management considerations and specify a different value.

Mail

Please enter the email address used for configuration.

*If you do not know, please contact a PORTERS Inc. employee in advance to confirm. (This is not publicly disclosed for security reasons. We apologize for the inconvenience and appreciate your understanding.)

User Name

Please enter "PORTERS Support".
However, if necessary, you may prioritize operational or management considerations and specify a different value.

Start Date

Please enter the start date on which login will be permitted to PORTERS Inc.

User Type

Please select "System Administrator".

Remote Access

Please select "Allow".

...After applying the above settings, click [Save].

A dialog regarding password notification will be displayed, so uncheck the box and click [Yes].
At the same time, please make a note of the date and time at this point. (This will be required to be included in the email described later)

Next, we will guide you through the procedure for formally expressing your intention via email.
Please skip the next section and proceed to Express your intention via email.

Make the existing "PORTERS Support" User available

*Please rest assured that no charges or billing increases will occur as a result of this operation or procedure.

In the user list, for the user whose "Mail" setting item has the email address used for configuration, click the [square action button] at the far left, and click "Edit" from the dropdown menu that appears.

On the User Edit screen, there are three points where you need to configure the specified content as follows.

End Date

Please delete the value and leave it blank.

User Type

Please select "System Administrator".

Remote Access

Please select "Allow".

...After applying the above settings, click [Save].

You will return to the user list screen, so once again, for the user whose "Mail" setting item has the email address used for configuration, click the [square action button] at the far left, and from the dropdown menu that appears, click "Change Password and Notify".

A dialog will be displayed, so uncheck the box and click [Yes].
At the same time, please make a note of the date and time at this point. (This is because it needs to be included in the email described later.)

Express your intention via email

Please send an email to a PORTERS Inc. employee using the following format, including your name and your expression of intent. If there is an ongoing email thread related to this topic, it would be appreciated if you could reply within that thread.

*To prevent misunderstandings or confusion, please refrain from replying to completely unrelated email threads when making this request. 

Sender

Please have the "Approver" described below send the email.
If that is difficult, please include the "Approver" in CC.

Recipient

Please address it to the PORTERS Inc. employee or contact you are communicating with or will communicate with.
If sending to the "PORTERS Help Desk", please use hrbc-support@porters.jp.

Subject

There is no specific requirement.

Body

Please include a statement based on the following format, replacing the "＊" portions with wording appropriate to your situation.

￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣
For the purpose of analysis, investigation, and configuration of "＊＊",
we grant PORTERS Inc. permission to access and log in to the PORTERS database.

　<Company ID for which access is granted>　＊
　<Contracted Company Name>　＊
　<Approver>　＊
＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣￣
Date and time when the "PORTERS Support" User
was set to an available state

　＊YYYY (Year)  ＊MM (Month)  ＊DD (Day)  ＊HH:MM (approx.)
＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿

<Company ID for which access is granted>

Please enter the Company ID of the target PORTERS environment.

<Contracted Company Name>

Please enter the company name of the business entity that has contracted the target PORTERS environment.

<Approver>

Please provide the name of the person within the business entity that has contracted the PORTERS environment who has approved this process.

"PORTERS Support"

Please enter the name of the user that PORTERS Inc. will use to log in.
If it differs from the typical name shown on this page, please revise this wording accordingly.

＊YYYY (Year)  ＊MM (Month)  ＊DD (Day)  ＊HH:MM (approx.)

• If the "PORTERS Support" User was added：
  　　The date and time when the user was added
• If the "PORTERS Support" User was set to an available state：
  　　The date and time when the "Change Password and Notify" operation was performed

User management after completion of communication

*Operation by User Type: System Administrator is required.

Please change the settings so that the "PORTERS Support" User can no longer be used.
Specific operations should be determined as appropriate depending on the situation, but as typical examples, the following setting revisions can be considered.

• Update the user information of the "PORTERS Support" User.
  • Set the value of "End Date" (to the current date, etc.).
  • (Optional) Set "User Type" to "Standard User".
  • (Optional) Set "Remote Access" to "Do not allow".
     
• (Optional) On the security group settings screen, configure so that all operations by the "PORTERS Support" User are treated as "prohibited". (Since the appropriate settings and operations required to achieve this differ depending on the management status of the security group, we are unable to provide a single standardized procedure. For details on the security group functionality and examples of typical management methods, please refer to Security Group Settings.)