*This page was machine-translated from Japanese and may contain inaccuracies.
When the function related to "Security Group" determines that you do not have access permission, the above message will be displayed.
In most cases, checking the following resolves the issue. If not, please contact the Help Desk.
■Check Point 1
Rarely, the system may incorrectly determine that the logged-in user has access to a function.
If you suspect this situation, please log out from PORTERS, close your browser completely, restart it, and log in to PORTERS again. Then check if the situation has changed.
■Check Point 2
Help page "Security Group Settings" - Please review the content and recheck or revise the Security Group settings.
(Note: If the user type is "Standard User", you cannot access the Security Group settings screen. Please ask a "System Administrator" to check. You can confirm the user type from "User Information".)
Common overlooked points and frequent cases
- There is a discrepancy between recognition and settings for the Security Group the user belongs to.
(Please note that the user may belong to multiple Security Groups.) - Settings were made based on a misunderstanding of the allow/deny criteria.
- Misread the function name or resource when setting permissions.
- Forgot to set permissions for customized functions (such as newly created menus).
- Forgot to assign newly added users to the designated Security Group.
- Forgot to click the "Save" button when reviewing settings.
■If the issue is not resolved...
Is the issue occurring for only one user or multiple users?
Please specify the affected functions and contact PORTERS Helpdesk (hrbc-support@porters.jp). Note that we may reconfirm the matters you have already checked.