Screen won't open while loading / Error message: "There was a problem retrieving data. Please wait a moment and try again." / Screen does not display properly

This is most likely due to the browser cache.
Please try the following operations in order.

 

  1. Try super-reloading ( [Ctrl]+[F5] , or  Ctrl+ [Update button↻]  at the top left of the screen press) on the applicable screen.
    *Please check if there is an action to reload the screen.
    After reloading the screen, please confirm that it works properly.
     
  2. Clear the browser cache
    * Please note that the cache of other sites such as browsing history will also be cleared.

    Please clear the cache and log in again to see if the problem has been corrected.

    ■ For Chrome:
    Chrome setting menu on the upper right of the screen> History> "Delete browsing history data" on the left of the screen>
    Set the period to "whole period"
    Check "Browsing history", "Download history", "Cookies and other site data", and "Cached images and files".
    Click "Delete data".

    ■ For Edge:
    Edge settings menu at the top right of the screen> Settings> Privacy, Search, Services> Clear browsing data "Select data to clear">
    Set the time range to "all periods"
    Check "Browsing history", "Download history", "Cookies and other site data", and "Cached images and files".
    Click "Clear Now".
     
  3. Cache invalid
    Open Dev tools by pressing the F12 key etc. on the corresponding screen.
    Check Disable cache on the Network tab and return to the browser without closing the screen.
    Please refresh the screen and check if it works properly.
     
  4. Clear local storage
    Open Dev tools by pressing F12 (or [Ctrl]+[Shift]+[J]) on the relevant screen.
    → Application tab → Local Storage → https://hrbc-... → Right click → Clear
    Please log in again to see if the situation changes.

 

Was this article helpful?
4 out of 5 found this helpful