(a) "System Error" when trying to access the New Record or Edit Record screen.
(c) Action menu items do not display properly.
(z) In the event of any other malfunction or failure to resolve the problem as described above.
*Please check in advance.
First, please check the PORTERS guaranteed operating environment. Please note that we do not support the use of PORTERS in environments outside of the guaranteed operating environment.
If you have trouble logging in, please check this page.
(a) "System Error" when trying to access the New Record or Edit Record screen.
It is possible that the layout information could not be saved correctly when saving the settings related to the customization, for example, due to a momentary malfunction of the network environment.
(Or, due to a combination of browser functions. Or, due to a combination of browser functions, the layout information may not have been loaded correctly.)
▼ ▼ Solution ▼ ▼ ▼
Please try the following operation with the user type: system administrator.
Log in to PORTERS -> "More menus" in the upper right corner
-> Gear symbol in the upper right corner "Settings" -> Desktop
-> "Edit" of the Option Schema from the left menu
-> [pencil mark] on any of the Option Schema masters (it doesn't matter which one)
-> "Save" without making any changes
-> From the left menu, select {Resource} Detail View & Items
-> [save Layout] in the upper right corner without making any changes.
If the problem cannot be resolved, please refer to "Other problems and cases in which the above did not resolve the problem" below.
If it is difficult to ask for the cooperation of the system administrator,please consider trying the following [In the case of other problems or when the above did not solve the problem] before proceeding.
(b) Error message or no response when trying to save a record in the New Record or Edit Record screen
It is possible that one of the items in the record in question has a value entered that the system cannot tolerate. (Or, due to a combination of browser functions, the system may have failed to read the layout information correctly. (Or, perhaps the layout information was not read correctly due to a browser malfunction.)
Please check if any of the following typical situations apply to you.
□ Situation
The same operation leads to the same situation. (The same operation leads to the same situation.)
The same situation occurs in both Chrome and Edge browsers. (The same operation leads to the same situation.)
Behavior observed
When "Save" is clicked on the "New Record" or "Edit" screen, "System Error" is displayed.
No response when "Save" is clicked on the "New Record" or "Edit" screen.
Example of typical cause
The value of an item of type "year/month/day/month/time/age",
The value is not included in the period from 01/01/1900 to 12/31/2099.
Please note that the corresponding value may have already been registered.
The value of an item of item type "mail type" is entered as a value of an item of item type
"mail type",
The email address of a domain that is not registered in the MX or A record is entered
as the value of the field type "Mail type".
There is a possibility that the domain of the corresponding e-mail address is not registered
in the Whois information.
*Please check the value carefully, bearing in mind the possibility that
the above situation has been caused by a typographical error.
*Please note that the corresponding value may have already been registered.
▼ ▼ Solution ▼ ▼ ▼
Please check the values of each item, and if any of the above [Examples of Typical Causes] apply, please review the values entered.
If the problem cannot be resolved, or if none of the above [Situations] apply, please refer to [Other problems or if the above did not resolve the problem] below.
(c) Action menu items do not display properly.
It is possible that the layout information could not be saved correctly when saving the settings related to the customization, for example, due to a momentary malfunction of the network environment. (Or, due to a combination of browser functions. (Or, due to a combination of browser functions, the layout information may not have been loaded correctly.)
▼ ▼ Solution ▼ ▼ ▼
Please try the following operation with the user type: system administrator.
Log in to PORTERS -> "more menus" in the upper right corner
-> "Settings", the gear symbol in the upper right corner > Desktop
-> "Edit" in the action menu from the left menu
-> Select "{Resource}" and "{Type of Action Menu}" from the pull-down menu at the top.
-> Click [pencil mark] on the action that is not displayed (or on any of them,
if all of them are displayed)
-> Click [Save] without changing anything.
-> Click [save Layout] in the upper right corner.If the problem cannot be resolved, please refer to "Other problems and cases in which the above did not resolve the problem" below.
If it is difficult to ask for the cooperation of the system administrator, please consider trying the following [In the case of other problems or when the above does not solve the problem] before proceeding.
(z) In the event of any other malfunction or failure to resolve the problem as described above.
The above does not apply to the case above, or the problem has not been resolved even after taking the above measures.
While attempting to resolve the problem, please note the possibility that the problem is due to browser functions (e.g., cache), and try the following steps as a first step to isolate the cause of the problem.
(If the symptom improves during the process, there is no need to follow the subsequent steps.)
①Super Reload
Super reload is a method of forcibly downloading files from a web server, ignoring the browser's cache, and is also called "full reload" or "forced reload.
For Windows: Ctrl + F5
On Macintosh: Command + Shift + R
Many browsers have a feature called a cache, which stores data from the last time a web site was loaded in order to improve operating speed. This can lead to the rare situation where, for example, you edit or update data on a web page, but nothing changes on the display. This situation may be the result of the browser reading old information stored in the cache.
In most cases, however, the browser's "refresh" button or the "F5" key will usually correct the problem. If this does not have the desired effect, a super reload may be effective.
②Cash clear
If the normalization does not work with the previous operation, please try clearing the browser cache.
After doing so, close all windows of the relevant browser opened on your PC, then restart the browser, log in to PORTERS again, and check if the situation changes.
Settings stored per user or per browser will be reset by deleting the browser cache. (Example: Global-Menu customization settings / Pin target records / Calendar settings / Dashboard settings / New Dashboard tabs settings)
■ For Chrome:
Chrome setting menu on the upper right of the screen> History> "Delete browsing history data" on the left of the screen>
Set the period to "whole period"
Check "Browsing history", "Download history", "Cookies and other site data", and "Cached images and files".
Click "Delete data".
■ For Edge:
Edge settings menu at the top right of the screen> Settings> Privacy, Search, Services> Clear browsing data "Select data to clear">
Set the time range to "all periods"
Check "Browsing history", "Download history", "Cookies and other site data", and "Cached images and files".
Click "Clear Now".
③Keep your browser version up-to-date and extensions turned off.
Some browser versions may not function as expected. Please check and update your browser to the latest version.
Google Chrome - Chrome Help
https://support.google.com/chrome/answer/95414?hl=ja&co=GENIE.Platform%3DDesktop
Microsoft Edge - Windows Support Information
https://support.microsoft.com/ja-jp/topic/-af8aaca2-1b69-4870-94fe-18822dbb7ef1
Also, depending on your browser's extensions. In many cases, the browser may not function as expected. Please check if the symptoms you are experiencing are reproduced with all extensions disabled. Please do not disable security extensions, as they may cause unexpected problems.
④Cache invalid
Open Dev tools by pressing the F12 key etc. on the corresponding screen.
Check Disable cache on the Network tab and return to the browser without closing the screen.
Please refresh the screen and check if it works properly.
⑤Clear local storage
Open Dev tools by pressing F12 (or [Ctrl]+[Shift]+[J]) on the relevant screen.
→ Application tab → Local Storage → https://hrbc-... → Right click → Clear
Please log in again to see if the situation changes.