*This page was machine-translated from Japanese and may contain inaccuracies.
- If you are stuck on the login screen
- If you are trying to log in using SSO (Single Sign-On)
- If "Access denied" is displayed
- If "You do not have permission for this action." is displayed
If you are stuck on the login screen
Password security settings may lock your account after several failed login attempts.
*Porters Corporation does not manage your password. Please note this in advance.
User-type: System Administrator
You can reset your password yourself. This will also unlock your account.
Click "Forgot your password?" just below the password input field on the login screen.
You will receive an email. Open the URL in the email and reset your password.
When prompted to enter your Company ID or email address, do not rely on browser auto-fill. Enter the correct values manually. If an unexpected error occurs, retry the process. Be careful not to confuse notification emails.
If you cannot complete this process for any reason, please try the method described in "User-type: Standard User" below.
User-type: Standard User
Please contact a System Administrator who can log in and request the necessary actions.
-
If the account is locked
Ask them to run "Unlock account" for the target user. -
If you want to reset the password
Ask them to run "Change password and notify" for the target user. (This alone will not unlock the account.)
*If the System Administrator is unsure how to perform these actions, please check this help page.
*For example, if the account was locked due to incorrect password input, consider performing both actions above.
Other points to check
- If "End of use date" is set in the user's User Information and that date has passed, login attempts will fail with "Email address or password is incorrect".
- If your browser's auto-fill feature is entering incorrect values, it may cause login or password reset failures. Enter correct values manually without relying on auto-fill.
-
If you suspect PORTERS malfunction, please note that login issues are rarely due to system errors unless a major incident occurs. Check the following points carefully:
(Almost all reported cases were resolved by confirming these points.)- Incorrect input on the login screen (check auto-filled values and keyboard input mode)
- Confusion with notification emails (check for newer emails)
- Misunderstanding of PORTERS environment (Company ID) (ensure you are using the correct environment)
- Incorrect email address registered in user information (verify login email matches notification email)
- Check if the user or environment is active (cannot log in before start date or after end date)
If you are trying to log in using SSO (Single Sign-On)
If you return to the PORTERS login screen immediately after SSO authentication, your PORTERS password may have expired. For details, see here for [How to respond when this occurs].
If this does not resolve the issue, your account may be locked. Please try unlocking it using the method for "User-type: Standard User" above.
If "Access denied" is displayed
This message appears immediately after login:
Error 901
Access denied(IP-Address:〇〇)This is caused by the IP address restriction feature.
You are logged in, but access to PORTERS screens is blocked.
Please review IP address restriction settings or consider enabling remote access for the user.
For configuration changes, please contact your System Administrator and provide the IP address shown on the error screen.
If "You do not have permission for this action." is displayed
If you see "You do not have permission for this action." after login, please check here for details.
Search keywords
Cannot log in, login failure, account locked, email address or password incorrect
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