2018-04-17 16:00
2018-04-17 17:07
Resolved
Product
HRBC Apps：Smart Document
Function
Create PDF : Document , Smart Document
Details / Remarks
[Cause of the malfunction]
Due to insufficient database server capacity, all Smart Document features were unavailable. Furthermore, the features remained unavailable until capacity was increased.
[Measures taken to prevent future occurrence]
Minimal capacity available has been permanently increased. Furthermore, additional monitoring has been added to detect capacity issues before they affect service operation.