Occurrence
From May 13th, 2022, 15:25 to May 13th, 2022, 15:55
Status
Resolved
Product
PORTERS Web Parts
Function
All functions of PORTERS Web Parts
Details / Remarks
[Cause of the issue]
When performing server maintenance, some steps were incorrect resulting in web servers incorrectly connected to the load balancer.
[Actions]
Each individual web server was working nominally, as was the load balancer, however there was no full stack monitoring,
which delayed discovery of the issue. We will add monitoring alerts so that we can respond to problem detection as soon
as possible.
We will also update the maintenance procedures to ensure this issue does not reoccur.
We apologize for any inconvenience this may have caused.