【Incident Report】2023/03/30 PORTERS/PORTERS Connect API Access

Recently some services of PORTERS were interrupted, we sincerely apologize to our customers for any inconvenience caused.
Here is a report detailing the issue and our steps to avoid its recurring.
*Unless otherwise stated, times and dates are given in Japan Standard Time (JST) with a 24-hour format.


■ Affected systems


■ Occurrence
From March 30th, 2023, 20:42 to March 30th, 2023, 20:47


■ Cause of the issue 
Due to an abnormality in the Database Server, we switched to a Standby Database server.
As a result of this, Porters and Porters Connect API could not be accessed for around 5 minutes.


■ Actions 

We scaled up the database to create a condition in which database errors are less likely to occur.
In addition, we are scheduling base program changes.


■ Failure and response timeline

Time and date Details
March 30th, 2023, 20:42 Database server error detection and switch operation start
March 30th, 2023, 20:47 Database switch completed


We apologize again for any inconvenience this may have caused. We thank you for your continued use of Porters and look forward to
continuing our partnership well into the future.



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