Recently some services of PORTERS were interrupted, we sincerely apologize to our customers for any inconvenience caused.
Here is a report detailing the issue and our steps to avoid its recurring.
*Unless otherwise stated, times and dates are given in Japan Standard Time (JST) with a 24-hour format.
■ Affected systems
PORTERS Connect API
From March 30th, 2023, 20:42 to March 30th, 2023, 20:47
■ Cause of the issue
Due to an abnormality in the Database Server, we switched to a Standby Database server.
As a result of this, Porters and Porters Connect API could not be accessed for around 5 minutes.
We scaled up the database to create a condition in which database errors are less likely to occur.
In addition, we are scheduling base program changes.
■ Failure and response timeline
|Time and date||Details|
|March 30th, 2023, 20:42||Database server error detection and switch operation start|
|March 30th, 2023, 20:47||Database switch completed|
We apologize again for any inconvenience this may have caused. We thank you for your continued use of Porters and look forward to
continuing our partnership well into the future.