Email Functions : Send/Receive Mail, Bulk Mail
[Cause of the malfunction]
Due to malfunction on the mail server responsible for sending the password reset email, the emails were not sent. The malfunction was due to lack of disk space on the affected server. Furthermore, due to a lack of monitoring on that particular disk, the s ituation was not noticed an d rectified in a timely manner.
[Measures taken to prevent future occurrence]
In addition to adding monitoring to the affected server, we are reevaluating our monitoring procedures to ensure all disks used on our servers are included