【Incident Report】2022/09/02 PORTERS Search Access

■Occurrence

From September 2nd, 2022, 13:33 to September 2nd, 2022, 14:30

■Status

Resolved

■Affected systems

PORTERS

■Cause of the issue

The Full Text Search Engine used by some of our customers suffered a failure on several of its nodes. Customers who had data on the affected nodes may have suffered performance degradation and intermittent errors during the recovery operations.

■Actions

We plan on implementing further data segregation and improved automated DB fallback procedures to ensure error free operation partial failure of the Full Text Search data nodes.

We apologize again for any inconvenience this may have caused.

*Please insert spaces between words if you want to search with multiple words. When doing so, AND search will be performed.