Duration
1. 2018-03-28 22:40 - 2018-03-29 08:43
2. 2018-03-29 08:19 - 2018-03-29 08:33
Status
Resolved
Product
HR-Business Cloud
Function
Email Functions : Send/Receive Mail, Bulk Mail
[Cause of the malfunction]
Due to malfunction in the Mail Service's server, sending/receiving/listing of mails was not available. In addition, on account of malfunction in the Mail Service's server , all servers relating to HRBC screens stopped. Due to inappropriate setting pertaining to alert monitoring of Mail Service's server , there was delay in becoming aware of the problem and consequently recovery was delayed.
[Measures taken to prevent future occurrence]
Setting pertaining to alert monitoring of mail server has been corrected, ensuring that if a similar problem occurs in th e future , it will be attended to immediately.