2020-04-10 14:27
2020-04-10 18:10
Resolved
Affected Systems
・HR-Business Cloud 「Hereof referred to as HRBC」
・HRBC optional services （Progress NAVI, HRBC smart document, HRBC Web Parts, Porters IMEX Applicant Import、CV-Parsing、HRBC Single Sign-On、HRBC Connect API）
・HR-Business Cloud 「Hereof referred to as HRBC」
・HRBC optional services （Progress NAVI, HRBC smart document, HRBC Web Parts, Porters IMEX Applicant Import、CV-Parsing、HRBC Single Sign-On、HRBC Connect API）
The domain [porterscloud.com] that is used to access HRBC was temporarily inaccessible. As a result, messages such as "This site cannot be accessed" was displayed on customers' browser, and it was impossible to connected to HRBC and related services.
Cause
It is described in the attached Malfunction Report.
Future Measures
We will review the method of managing important information in service operation, including domain management, systematically manage notifications and alerts from third parties such as registered businesses, or manage important tasks in the organizational level and work to implement permanent measures to prevent recurrence.
It is described in the attached Malfunction Report.
Future Measures
We will review the method of managing important information in service operation, including domain management, systematically manage notifications and alerts from third parties such as registered businesses, or manage important tasks in the organizational level and work to implement permanent measures to prevent recurrence.
Malfunction Report